Privacy Policy

We last updated this document on January 1, 2017


Vertiglo Software Privacy Policy

Vertiglo Software respects the privacy of our users and has developed this document to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of any of our Sites and services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We may change this Privacy Policy from time to time. If we make changes, we will update the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our website or by sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy. This Privacy Policy is incorporated by reference into the Vertiglo Software Terms of User (the "Terms") and by using our Sites, you are accepting the practices described in this Privacy Policy.

Please note that this Privacy Policy does not apply to third party websites "Third Party Services", or other sites that we do not own or control, even if you access them through the Sites or otherwise use them to communicate with us. We try to only work with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

If you have any questions, please email us at client.services@vertiglo.com


Collecting Information

Our primary goals in collecting information are to provide and improve our Sites, services, features and content, to administer your use of the Sites and to enable users to easily navigate the Sites.

The information we collect from you falls into two categories: personally identifiable information ("Personal Information") (such as your name, username, password, email address or other contact information, or information like sales history or records of customer service interactions) and non-personally identifiable information (i.e., information that cannot be used to identify who you are, such as the type of browser you are using, the date and time you access or Sites, the website address, if any, that linked you to our site, weblogs and other clickstream data, and other non-personally identifiable data) ("Non-Personal Information"). This Privacy Policy covers both types and will tell you how we might collect and use each.


Children's Information

The Site is intended for use by adults only. We are especially sensitive about children's information. We do not knowingly collect information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act ("COPPA"). If you learn that your child has provided us with any Personal Information without your consent, please email us at client.services@vertiglo.com If we learn that we have collected any Personal information from children under 13, we will promptly take steps to delete such information and terminate the child's account.


How we go about collecting information

We may collect your information in the following ways:


Information you provide

We may collect and store any personal information you enter on any of our websites or provide to us in some other manner. For example, if you use our Sites for transactions, we may request certain Personal Information from you to facilitate the transaction of services. This may include contact information such as your name, email address, and shipping address. Or, if you contact us in person, by phone, email, or by some other means (either through our Sites or through Third Party Services), we may keep a record of your contact information and correspondence for later reference.


Third party services

Our customers are active in many different communities, both offline and online, and we like facilitating that wherever we can. If you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts. We may also collect and store information if you invite other users to the Sites by providing us with their Personal Information.


Information we collect automatically

Like most websites, our Sites may incorporate technology such as "pixel tags", "web beacons", and "cookies" that allow us to track the actions of users of our Site. Pixel tags, web beacons and cookies collect Non-Personal Information. Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail. Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your hard drive once you leave a website. This information will not be linked to you individually.


How we gather all this information

We primarily use the information we collect and store to enhance the Sites and your experience with Vertiglo Software. Except if we sell all or a portion of our business, as described below, we do not rent or sell your Personal Information to anyone, period. If we share your Personal Information, we do so only as described below.


Internal use of personal information

We may use Personal Information to provide the Sites to you. Some ways we may internally use your information include:

* to facilitate the sale and delivery of your services
* to contact you when necessary
* to respond to your comments or questions
* to generate anonymous statistics for improving customer experience
* to make the Sites easier and more convenient for you (such as by prepopulating forms when you have already provided identical information)
* to send you information and marketing materials about services and products available through our Sites
* for our other internal business purposes

Non-personal information

We may share or disclose aggregated non-personal information on our Sites, with service providers, and/or with other persons we conduct business with. These service providers and other persons may also share with us aggregated information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies we discussed above with similar data we collect from other visitors to help us improve our Sites, but that aggregate, anonymous information cannot be linked back to you.


Opting out

If you decide you don't want to receive email or other mail from us, you can unsubscribe within the message you received. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about service orders or transactions you place through the Sites or to respond to your specific request, such as password recovery.


Affiliated business we do not control

We work with other businesses from time to time. These affiliated businesses may sell items or provide promotions to you through the Sites. We may also provide services or sell products jointly with the affiliated businesses. We will clearly show you when an affiliated business is associated with your transaction, and we will only share Personal Information with them that is related to your transaction.


Information shared with our agents

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.


Information disclosure pursuant to transfers 

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.


Protecting us and others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Vertiglo Software, our employees, our users, or partners.


Information we share

Except as we've stated above, we will notify you before we share your personal information with any third parties, and you will be able to prevent the sharing of this information.


Protecting your information

We take the protection of your information very seriously. Therefore, we take many security measures (physical, electronic and procedural) to help keep your Personal Information safe. For example, only authorized staff are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption technologies in the transmission of your sensitive personal information between your system and ours.

We want you to feel confident using our Site to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information or other communications will always remain secure. Any information that you provide to us is done so entirely at your own risk.


Choices about your information

You can use many of the features of the Sites without registering, thereby limiting the type of information that we collect.

You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.

Through your account settings, you may access, and, in some cases, edit certain information you've provided to us. The information you can view, and update may change as the Sites change. If you have any questions about viewing or updating your information, please contact us at client.services@vertiglo.com

You can delete your Account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us and may be accessible.


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